Transforming Customer Experience
through AI, Cloud & Contact Center innovation
Genesys Premier Partner helping enterprises modernize CCaaS, UCaaS, AI, Cloud, CRM and Customer Experience ecosystems - end-to-end.
We engineer customer
Experience.Intelligence.Velocity.Outcomes
One integrated platform team across Genesys, AI, Cloud and CX - composing experiences that move enterprise metrics, not vanity dashboards.
One platform. Every CX surface
From journey design to agentic AI in production - modular building blocks engineered to ship in weeks, not quarters.
Premier-tier delivery for the world's most demanding contact centers.
Zero-downtime cutovers from Avaya / Cisco / NICE to Genesys Cloud - with parallel-run playbooks.
Explore migrationFour ways we move enterprise CX forward
Contact Center Modernization
Retire legacy telephony. Ship a cloud-native contact center.
Premier-partner design and delivery of Genesys Cloud CX - journey orchestration, WEM, speech analytics and AI agents - replacing aging Avaya, Cisco and NICE estates with a single, observable platform your customers actually feel.
- Journey orchestration across voice, chat, email and messaging
- AI agents, agent assist and real-time speech analytics built in
- Workforce engagement, quality and forecasting on one pane
- Up to 35% average AHT reduction across 80+ modernizations
DR Sync - RAautomiTe · Sync
Configurations replicated and disaster-ready, in real time.
A SaaSified sync engine that fetches and replicates your CCaaS configuration across regions and environments - keeping standby and production identical so a failover is a non-event, not a fire drill.
- Unique Proprietary core replication engine built by RACube
- Replicate flat files across multi-cloud, multi-region estates
- Genesys, Amazon Connect supported
- Zero-downtime cutovers with parallel-run safety nets
Statement of Work (SOW)
Fixed scope. Defined outcomes. No surprises.
Every RACube engagement starts with a tightly scoped SOW - deliverables, milestones, ownership and success metrics agreed up front - so you know exactly what you're getting, by when, and how it's measured.
- Clear deliverables, milestones and acceptance criteria
- Effort, timeline and commercials defined before kickoff
- Flexible models - fixed-bid, T&M or managed-service
- Outcome metrics tied to your CX and cost targets
Cloud Migration
Move to AWS, Azure or GCP - securely, and without downtime.
End-to-end migration of your CX and supporting workloads to the cloud - landing zones, infrastructure-as-code and FinOps included - engineered for resilience and run at enterprise scale.
- Landing zones and multi-region HA, secure by design
- Infrastructure-as-code with built-in FinOps cost control
- Zero-downtime cutovers with parallel-run playbooks
- AWS · Azure · GCP, delivered by certified architects
Our delivery muscle, in motion
Genesys Cloud CX
The full Genesys Cloud stack, certified.
Journey design, AI orchestration, WEM and analytics - the complete Genesys Cloud CX platform delivered by certified architects, instrumented for outcomes from day one.
- Certified architect delivery pods
- Journey design and AI orchestration
- WEM, QM and speech analytics
- Outcome dashboards from go-live
Agentic AI
Production-grade AI, not demos.
Voice and chat bots, agent assist, knowledge co-pilots and speech analytics - observable, evaluated and built to run reliably in production, not just impress in a sandbox.
- Voice and chat bots
- Agent assist and knowledge co-pilots
- Speech analytics and RAG
- Evals and observability built in
Cloud Modernization
Resilient cloud, cost under control.
Landing zones, infrastructure-as-code, secure-by-design networking, FinOps and zero-downtime migrations - enterprise-scale cloud modernization done with discipline.
- Landing zones and IaC
- Secure-by-design networking
- FinOps cost governance
- Zero-downtime migrations
CCaaS Migration
Cut over without the cutover risk.
Zero-downtime cutovers and parallel-run playbooks, with integration into your CRM, telephony, identity and data lakes - legacy contact centers moved to the cloud, safely.
- Zero-downtime cutovers
- Parallel-run playbooks
- CRM, telephony and identity integration
- Data lake connectivity
Platform Engineering
Golden paths for elite delivery.
Pipelines, observability, golden paths and platform engineering that let your delivery teams ship safely and fast - reliability engineered in, not bolted on.
- CI/CD pipelines
- Observability and SRE
- Golden paths
- Platform engineering for teams
Experience Design
CX tied to revenue, not vanity metrics.
CX research, journey orchestration, A/B optimization and outcome dashboards - experience design connected directly to the metrics that move your business.
- CX research and journey design
- A/B and continuous optimization
- Outcome dashboards
- Revenue-linked metrics
The numbers behind the work
Our trusted clients
Enterprise CX, cloud and AI leaders who trust RACube to ship mission-critical customer experience.
RACube replatformed our contact center onto Genesys Cloud with zero downtime. The migration was seamless and our handle times dropped within the first month.
Their AI agent-assist rollout was genuinely transformative. Live transcription and next-best-action cut average resolution time across every queue.
We evaluated several partners and RACube was the most certified and pragmatic. They architected for scale instead of selling us shelfware.
The cloud migration playbook was flawless. Distributed pods across time zones meant work never stopped and our go-live slipped by exactly zero days.
Post-launch support has been outstanding. RACube treats our CX platform like their own product, with proactive tuning and clear reporting.
From discovery to deployment the team was relentless about outcomes. Our CSAT is up double digits and the board finally sees CX as a growth lever.
Let's build the next chapter of your CX
Talk to a RACube architect. Walk away with a reference architecture and a measurable 90-day roadmap - at no cost.