Protect your data against legal and compliance risk, automatically.
Automatically pause and resume call and screen recording - no manual effort from the agent, and minimal chance of a missed pause. Protect your customers from HIPAA, PHI and PII exposure and leakage.
Secure PAuse - automated compliance for recording
Secure PAuse is RACube’s purpose-built compliance tool for contact centers. It listens for the moments that put you at risk - a payment, an identity check, a medical disclosure - and automatically pauses both the call recording and the agent’s screen recording, then resumes them when the sensitive moment passes. The agent does nothing; compliance just happens.
Automatic pause & resume
No manual clicks - Secure PAuse pauses and resumes recording when a sensitive moment starts and ends.
Call + screen recording
Protects both the call audio and the agent desktop recording together.
No agent effort
Fewer missed pauses because the agent does not need to remember a manual step.
Compliance built in
Helps reduce HIPAA, PCI, PHI and PII exposure by preventing sensitive data from being captured.
A missed pause is a breach waiting to happen
Most contact centers still rely on agents to manually pause recording before a customer reads out a card number, social security number or health information. People forget - studies show roughly 40% of the time the pause is missed when it’s required. Every missed pause means sensitive, regulated data is captured and stored in call and screen recordings, creating exposure to fines, audits and data breaches.
Why manual pausing creates risk
Manual pausing is human-dependent - one forgotten click can expose regulated data in recordings.
Captured PHI, PII and card data sits in recordings and backups - creating a breach risk long after the call ends.
Screen recording is often forgotten - even when the call audio is paused, the agent desktop may still capture sensitive fields.
Audits require evidence - regulators expect controls and logs, not good intentions.
Detect the trigger, pause recording, protect the data, resume automatically
Secure PAuse watches for a defined trigger - reaching a payment step, opening a verification screen, an IVR/DTMF event, or an API call - and instantly pauses both the call and screen recording. The sensitive data is never captured. When the moment passes, recording resumes automatically. No clicks, no reliance on memory.
What happens in the flow
Sensitive moment begins - payment, ID check, PHI disclosure or another configured compliance trigger.
Secure PAuse detects the trigger - from the desktop event, CRM/payment step, IVR/DTMF event or API call.
Auto-pause call + screen recording - the regulated moment is excluded from both audio and screen capture.
Auto-resume recording - recording restarts when the sensitive moment passes.
Manual pausing leaves gaps. Secure PAuse pauses automatically every time.
Manual pausing depends on the agent remembering at exactly the right moment. Secure PAuse removes that fragile step by connecting the trigger directly to the recording systems - so regulated data is skipped automatically while normal recording continues before and after the sensitive moment.
Built for contact-center compliance without slowing agents down
Automatic pause & resume - pauses and resumes recording without any agent action.
Call + screen recording - protects both the call audio and the agent desktop recording together.
Flexible triggers - trigger on payment steps, screen/desktop events, IVR/DTMF, or API calls.
Fewer missed pauses - eliminates the ~40% human miss rate on manual pauses.
Audit trail - a record of every pause/resume event for compliance evidence.
Non-intrusive - works alongside your existing contact center and recording platforms.
Reduce regulated data capture across major compliance needs
Secure PAuse helps you meet the controls expected by major data-protection and industry regulations by ensuring regulated data is never recorded.
What Secure PAuse helps protect
| Standard | What Secure PAuse helps protect |
|---|---|
| HIPAA | Protected Health Information (PHI) spoken or shown during a call. |
| PCI-DSS | Payment card data (PAN, CVV) during card-not-present payments. |
| PII | Personally Identifiable Information - SSN, ID numbers, dates of birth. |
| GDPR / privacy | Minimises capture and storage of sensitive personal data. |
Secure PAuse sits between your triggers and your recording systems
Secure PAuse sits between your trigger sources and your recording systems, sending pause/resume commands to the call recorder and screen recorder. It works with the contact center platforms RACube already specializes in.
Where it connects
Platforms - Genesys, Amazon Connect, NICE and other contact center platforms.
Recorders - call recording and agent screen / desktop recording systems.
Triggers - CRM, payment pages, agent desktop events, IVR/DTMF and APIs.
Lower compliance risk without adding friction for agents
Lower compliance risk - regulated data is never captured, reducing breach and fine risk.
Zero agent effort - agents focus on the customer, not on remembering to pause.
Audit-ready - a clean, evidenced pause/resume trail for auditors.
Complete coverage - both call and screen recordings are protected together.
Backed by RACube - from a partner that already runs your contact center platforms.
See Secure PAuse in action.
Request a demo and we’ll show how Secure PAuse automatically protects every call and screen recording on your platform.
Request a demo