One integrated portfolio for modern CX
From Genesys Cloud and CCaaS to AI orchestration, cloud architecture and managed services - engineered for outcomes.
A complete portfolio for modern customer experience
Genesys Cloud
Premier-partner delivery, end to end.
Design, deployment and optimization of Genesys Cloud CX by certified architects - the full stack from journey orchestration to AI agents, WEM and analytics, tuned to your contact center's metrics.
- Premier-tier certified delivery
- Journey orchestration and bot flows
- WEM, QM and forecasting
- Ongoing optimization and SLAs
CCaaS Transformation
Legacy contact centers, reborn in the cloud.
Move off aging on-prem telephony to a modern, cloud-native CCaaS platform - consolidating channels, slashing maintenance cost and unlocking AI you can't run on legacy gear.
- Cloud-native omnichannel
- Lower total cost of ownership
- AI-ready architecture
- Phased, low-risk transition
UCaaS Solutions
One unified collaboration layer.
Unified communications across Microsoft Teams, Zoom, Webex and RingCentral - voice, video, messaging and presence governed under a single, secure framework.
- Teams, Zoom, Webex, RingCentral
- Enterprise voice and PSTN
- Governance and compliance
- Cross-platform interoperability
Salesforce Consulting
CRM that works the way your business runs.
Service Cloud, Sales Cloud and Industry Cloud implementations - configured, integrated and adopted, with your contact center and CRM finally speaking the same language.
- Service and Sales Cloud
- Industry Cloud builds
- CTI and CCaaS integration
- Adoption and enablement
AI & Automation
Automate the next 40% of CX work.
GenAI, agent assist and RPA applied to real contact-center workflows - deflecting volume, accelerating agents and removing the repetitive work that drains your team.
- GenAI use cases
- Agent assist and copilots
- RPA for back-office tasks
- Measurable deflection and AHT gains
Conversational AI
Self-service that actually resolves.
Omnichannel bots built on Amazon Lex, Google Dialogflow CX and Genesys Bot Flows - natural, contained self-service across voice and chat, with clean handoff to live agents.
- Lex, Dialogflow CX, Genesys Bot Flows
- Voice and chat coverage
- Seamless agent escalation
- Containment and CSAT tracking
Cloud Architecture
Secure-by-design foundations that scale.
Landing zones, multi-region high availability and secure networking engineered for resilience - the cloud groundwork your CX and enterprise workloads can be trusted to run on.
- Landing zones
- Multi-region HA
- Secure-by-design networking
- Built for scale and compliance
DevOps & CI/CD
Ship faster, break less.
Pipelines, infrastructure-as-code and platform engineering that give your teams golden paths, repeatable deployments and elite delivery performance.
- CI/CD pipelines
- Infrastructure-as-code
- Observability and SRE
- Golden paths for teams
Oracle SBC
Session security, fully managed.
Design, deployment and lifecycle management of Oracle Session Border Controllers - securing SIP trunks and voice traffic at the edge of your contact center.
- SBC design and deployment
- SIP trunk security
- Interop and call routing
- Full lifecycle management
Contact Center Migration
Avaya / Cisco → Genesys Cloud, zero downtime.
Move from legacy Avaya or Cisco estates to Genesys Cloud with parallel-run playbooks and zero-downtime cutovers - no service interruption, no data left behind.
- Avaya/Cisco → Genesys Cloud
- Parallel-run safety nets
- Zero-downtime cutover
- CRM, telephony and data integration
Collaboration Platforms
Enterprise rollouts, properly governed.
Large-scale deployment of Teams, Zoom and Webex with the governance, security and adoption framework that keeps collaboration controlled at enterprise scale.
- Teams, Zoom, Webex rollouts
- Governance and policy
- Security and compliance
- User adoption
Professional Services
Advise, run, optimize - your way.
Flexible engagement models spanning advisory, managed run and continuous optimization - embed RACube experts exactly where and when you need them.
- Advisory and architecture
- Managed run
- Continuous optimization
- Flexible commercial models
Our delivery muscle in motion
Journey design, AI orchestration, WEM, analytics - full Genesys Cloud stack delivered by certified architects.
Voice + chat bots, agent assist, knowledge co-pilots, speech analytics - production-grade, observable AI.
Landing zones, IaC, secure-by-design networking, FinOps and zero-downtime migrations at enterprise scale.
Zero-downtime cutovers, parallel-run playbooks, integration with CRM, telephony, identity and data lakes.
Pipelines, observability, golden paths and platform engineering for elite delivery teams.
CX research, journey orchestration, A/B optimization and outcome dashboards tied to revenue metrics.