Your whole contact center’s performance, on one colorful pane.
RAdaSh-P is a customizable single-pane portal that brings every contact-center KPI - interactions, callbacks, call waiting, minutes, SLA and forecasts - into one colorful, object-based view, across daily, weekly, monthly and yearly ranges.
One performance dashboard, four capabilities
RAdaSh-P is a customizable single-pane portal for interactions, SLA, minutes and forecasts. Four capabilities make that happen - each is covered in its own section below.
Single-Pane KPI Canvas
All KPIs in one view, role-based per user - the whole contact center on one screen.
Metric & Forecast Tiles
Interactions, CB, AHT, call waiting, SLA and a built-in forecast - each in its own colorful tile.
Daily → Yearly Slicers
Any time range, one click - the whole pane switches granularity together.
White-label & Customizable
Brand-matched theming per client - your colors, your logo, your portal.
RAdaSh-P turns your CCaaS data into one performance pane
RAdaSh-P is a RACube product that reads directly from the platforms we design and run - Genesys Cloud, Amazon Connect and NICE inContact. It aggregates interactions, SLA, minutes and queue data, models and themes it, and renders a single-pane portal your teams actually watch. Because it is white-label friendly, it drops into your existing portal looking native - not like a bolted-on third-party tool.
Single-Pane KPI Canvas - the whole contact center, on one screen
RAdaSh-P puts every metric on one colorful, object-based canvas - no tab-hopping between reports. Interactions, callbacks, call waiting, minutes, SLA and a forecast tile sit side by side, each colour-coded and readable at a glance, with live charts and a per-object breakdown underneath.
It is a portal view, not a static report: tiles are live, and role-based views mean an agent, a supervisor and an executive each open the same pane and see the KPIs that matter to them.
What it delivers
One-pane KPI canvas - interactions, callbacks, waiting, minutes, SLA and forecast side by side.
Object-based tiles - performance per queue, skill or object, colour-coded for fast reading.
Role-based views - agents, supervisors and execs each get the tiles that matter to them.
Live charts & drill-down - trend bars, an SLA donut and a per-object breakdown in one view.
Portal-ready - drops into your existing portal as a native single-pane view.
The metrics that matter - plus a forecast, built in
Each KPI is its own colorful tile with a trend line, so the number, the direction and the target read together at a glance. Interactions, callbacks (CB), call waiting, minutes / AHT and SLA performance each get a tile - and a dedicated forecast tile projects the next period, so the pane looks forward as well as back.
Tiles are object-based, so the same set of metrics can be shown per queue, skill or business unit.
What it delivers
Interactions - total contacts handled, with trend.
Callbacks (CB) - scheduled and queued callbacks.
Call waiting - average time in queue.
Minutes / AHT - talk and handle time.
SLA performance - percentage answered within target, against goal.
Forecast - projected volume and SLA for the next period.
Daily, weekly, monthly, yearly - and forecast, in one click
Slicers switch the whole pane between granularities - daily, weekly, monthly and yearly - across every tile at once. History and forecast share a single axis, so actuals and projections read together rather than living in separate screens.
Because the object stays constant, you can drill from a full year down to a single day and back, and the forecast travels with you - ideal for spotting week-on-week or year-on-year shifts fast.
What it delivers
Time slicers - daily, weekly, monthly and yearly, across every tile at once.
Historical trends - see how each object has performed over time.
Forecast on the same axis - projections read alongside actuals, not in a separate view.
Consistent object view - the same object, at any granularity.
Period comparison - spot week-on-week or year-on-year shifts quickly.
White-label & customizable - your portal, your brand
RAdaSh-P is brand-matched: colours, logo and styling follow your portal, so it looks native rather than like a bolted-on third-party tool. Tiles, objects and layouts are configurable, and role-based views tailor what each type of user sees.
That makes it equally suitable as an internal operations view or a client-facing portal you can put your own brand on.
What it delivers
Brand-matched theming - colours, logo and styling to match your portal.
White-label ready - never looks like a bolted-on third-party tool.
Configurable tiles - choose which KPIs and objects each view shows.
Role-based access - tailor views for agents, team leads, supervisors and execs.
Flexible layouts - arrange the single pane to fit how your teams work.
One pane. Every KPI. Your brand.
Request a demo and see RAdaSh-P bring interactions, SLA, minutes and forecasts into one colorful single-pane portal - themed to match your brand.
Request a demo