Ship CX configuration safely, from lower environments through to production.
RAautomiTe-Ops is a SaaSified DevOps automation tool for CX platforms: it builds configuration in lower environments and promotes it through UAT to production automatically - so production is never exposed to risky live changes.
One DevOps automation engine, four capabilities
An automation tool blending a unique code base and a multi-tech stack in a SaaSified world to maximise DevOps deployment for CX platforms. Four capabilities make that happen - each is covered in its own section below.
Automated DevOps Pipeline
Lower → UAT → PROD, fully automated - repeatable, gated and logged at every step.
Production Protection
No live changes on prod, no config outages - production is shielded from direct edits.
GitOps & Approvals
Plugs into your Git & approval workflows - config-as-code with sign-off gates.
SaaSified Multi-Tech Engine
Unique code, blended stack, delivered SaaS - DevOps at full potential, without the plumbing.
RAautomiTe-Ops automates deployments to the CX platforms RACube runs
RAautomiTe-Ops is a RACube product that automates deployments to the platforms we design and run - Genesys Cloud, Amazon Connect and NICE inContact. It builds and validates configuration in lower environments and promotes it through UAT to production, so the same partner who operates your contact center also controls how every change reaches it - safely, and without manual edits on production.
Automated DevOps Pipeline - build in lower, promote safely to PROD
RAautomiTe-Ops follows a proper DevOps process backed by an automated pipeline. Configuration is built and validated in lower environments, then promoted through UAT and on to production wherever applicable - repeatable, gated and logged at every step. Nobody edits production by hand; releases flow one way, through the pipeline.
Under the hood, a unique code base blends multiple technologies into a single SaaSified pipeline purpose-built for CX platforms.
What it delivers
Lower → UAT → PROD promotion - config built and validated in lower, promoted through the pipeline.
Automated build & test - assemble and validate configuration without manual steps.
Gated releases - promotions pass approval gates before reaching production.
Repeatable & logged - every release is consistent, traceable and auditable.
Zero manual prod edits - production changes only ever arrive through the pipeline.
Production Protection - no live changes, no config outages
The core benefit is risk reduction. RAautomiTe-Ops minimizes the risk of exposing your production environment to live changes: modifications are built and tested in lower environments first and promoted only after UAT and approval, so production is shielded from direct edits.
That protects you from configurational and change-driven outages by design - not by hoping a manual change goes cleanly - and keeps environments consistent because changes only ever flow one way.
What it delivers
Shielded production - no direct, live edits to the production environment.
Test-before-promote - changes proven in lower and UAT before they reach PROD.
Outage prevention - guards against configurational and change-driven outages.
No config drift - environments stay consistent because changes flow one way.
Rollback-ready - controlled releases you can reverse with confidence.
Production protected - no live changes, no config outages
| Without RAautomiTe-Ops | With RAautomiTe-Ops |
|---|---|
| Someone edits PROD directly - untested change hits live customers | Changes built & tested in lower environments first |
| Config drift between environments | Promoted only after UAT + approval |
| One typo = a change or config outage | Production shielded from live edits |
| No repeatable, auditable release | Repeatable, gated, fully logged |
GitOps & Approvals - fits the workflow your teams already use
RAautomiTe-Ops plugs into your existing GitOps and approval workflows rather than replacing them. Configuration lives as code in Git as the source of truth, changes are peer-reviewed through pull requests, and promotions pass an approval gate before moving to higher environments.
Every promotion is traceable back to a commit, a review and an approver - so releases are auditable, and nothing reaches production without sign-off.
What it delivers
Config-as-code - your configuration lives in Git as the source of truth.
Pull-request review - changes are peer-reviewed before they move.
Approval gates - sign-off required before promotion to higher environments.
Full traceability - every promotion ties back to a commit, review and approver.
Fits existing tooling - works with the Git and approval process you already run.
SaaSified Multi-Tech Engine - DevOps at full potential, without the plumbing
RAautomiTe-Ops is built on a unique code base that blends multiple technologies - infrastructure-as-code, CI/CD, unique RAautomiTe Sync engine, config-as-code, secrets management and observability - into a single engine, delivered as SaaS. You get the maximum potential of a modern DevOps process for CX without assembling and maintaining the toolchain yourself.
Because it is purpose-built for CX platforms, it understands how to deploy safely to Genesys, Amazon Connect and NICE - not just move files around.
What it delivers
Blended tech stack - IaC, CI/CD, unique RAautomiTe Sync engine, config-as-code and more in one engine.
Delivered as SaaS - nothing to assemble, host or maintain yourself.
Unique code base - purpose-built automation, not a generic wrapper.
CX-platform aware - tuned for Genesys, Amazon Connect and NICE deployments.
Maximum DevOps potential - enterprise-grade delivery without the plumbing.
Ship CX changes safely. Every time.
Request a demo and see RAautomiTe-Ops build configuration in lower environments and promote it through UAT to production - gated, logged and with zero manual prod edits.
Request a demo