Run live operations from one portal: open/close, readiness, availability and control.
RAdaSh-O is a customizable operations portal that shows clinic open/close times, when calls start coming in live, how ready your center is - how many agents are available to take calls - and gives supervisors the access and controls to log agents on and off queue.
One operations dashboard, four capabilities
RAdaSh-O is a customizable ops portal: open/close, live readiness, availability and supervisor control in one pane. Four capabilities make that happen - each is covered in its own section below.
Live Readiness
Clinic open/close, calls live, who’s ready - see it all at a glance.
Availability & Queue Mgmt
Who’s available, who’s on queue - live roster, agent-state mix and queue pressure.
Supervisor View & Control
Log agents on/off queue in real time - role-based access, every action logged.
Open/Close & Shifts
Custom windows & shift visibility - hours and coverage, your way.
RAdaSh-O reads live agent & queue state from the platforms RACube runs
RAdaSh-O is a RACube product that reads live agent presence and queue state from the platforms we design and run - Genesys Cloud, Amazon Connect and NICE inContact - and turns them into a single operations portal. Because it also writes back through control unique RAautomiTe Sync engine, supervisors can act on what they see: logging agents on or off queue in real time, from the same pane.
Live Readiness - is the clinic open, are calls live, who’s ready?
RAdaSh-O opens on the questions operations actually asks: is the clinic open, have calls started coming in live, and is the center ready for them? A clear open/close indicator, a calls-live signal, and real-time readiness - how many agents are available, who’s on queue and how many calls are waiting - sit together in one customizable view.
So the team knows at a glance whether they’re ready for the volume about to hit - and can fix a gap before customers feel it.
What it delivers
Clinic open/close status - a clear live indicator of whether you’re open and taking calls.
Calls-live signal - see the moment calls start arriving.
Real-time readiness - available agents, on-queue count and waiting calls at a glance.
Longest-wait & queue health - spot pressure before customers feel it.
Customizable portal view - tailored to each clinic, campaign or team.
Availability & Queue Management - who’s available, who’s on queue
A live agent roster shows every agent, their current state - available, on queue, after-call work, break or off queue - and how long they’ve been in it, alongside an at-a-glance agent-state mix. Queue-by-queue waiting counts show exactly where the pressure is building.
Everything updates in real time as agents change status, so the picture is always current.
What it delivers
Live agent roster - every agent, their current state and time in it.
Agent-state mix - available / on-queue / ACW / break / off at a glance.
Queue view - waiting counts per queue, with pressure highlighted.
Presence in real time - states update live as agents change status.
Per-object breakdown - by queue, skill, team or clinic.
Live agent roster - every agent, their state, in real time
| Agent | Status | Time in state |
|---|---|---|
| A. Okafor | On queue | 0:12 |
| M. Silva | Available | 0:03 |
| R. Kaur | After-call work | 0:31 |
| J. Tan | On queue | 1:04 |
| L. Meyer | Break | 0:22 |
| D. Ali | Off queue | - |
Supervisor View & Control - log agents on or off queue, live
Supervisors don’t just watch - they act. From the control view, a supervisor can move agents on and off queue in real time, without waiting for the agent to react. That turns a readiness gap into a one-click fix.
Role-based access keeps control in the right hands, and every on/off-queue action is logged, so the picture stays accountable.
What it delivers
Log on / off queue - supervisors change agent queue membership instantly.
Real-time control - act on readiness gaps the moment they appear.
Role-based access - only authorized supervisors can control agents.
Audit of actions - every on/off-queue action is recorded.
Team & clinic scope - control the agents in your remit, not everyone’s.
Supervisor view & control - log agents on or off queue, live
| Agent | Current state | Queue | Supervisor action |
|---|---|---|---|
| A. Okafor | On queue | Reception | On queue / Off queue |
| M. Silva | Available | - | On queue / Off queue |
| R. Kaur | After-call work | Triage | On queue / Off queue |
| J. Tan | On queue | Reception | On queue / Off queue |
| L. Meyer | Break | - | On queue / Off queue |
Open/Close Windows & Shift Visibility - hours and coverage, your way
Configure open/close windows per clinic or campaign, and see shift coverage across the day, so you know who’s scheduled and when calls should go live. Coverage gaps surface before they bite, and readiness lines up with the hours you actually operate.
It’s designed for the environments that live and die by coverage: healthcare and clinics, BPOs and outsourcers, and high-volume contact centers.
What it delivers
Customizable open/close windows - set hours per clinic or campaign.
Shift visibility - see shift coverage and agent counts across the day.
Calls-live alignment - line readiness up with when calls actually start.
Coverage gaps surfaced - spot under-staffed windows before they bite.
Industry-tuned - built for healthcare, BPO and high-volume centers.
See your whole operation. Act on it, live.
Request a demo and see RAdaSh-O turn live agent and queue state into one operations portal - open/close, readiness, availability and supervisor control in a single pane.
Request a demo