Never rebuild your contact center under pressure. Keep DR identical to production, automatically.
RAautomiTe is a SaaSified DR sync engine that fetches your live CCaaS configuration and continuously replicates it across regions and environments - so your standby contact center is always a mirror of production, and failover is a non-event, not a fire drill.
| AWS region | AWS region name | Region in Genesys Cloud login | RAautomiTe Cloud login URL |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 | Americas (US East) | https://sync-use.racube.cc |
| US West (Oregon) | us-west-2 | Americas (US West) | https://sync-usw.racube.cc |
One DR sync engine, four capabilities
RAautomiTe fetches, replicates and keeps CCaaS configuration identical across regions and environments. Four capabilities make that happen - each is covered in its own section below.
Config Sync Engine
Fetch & replicate configuration via proprietary unique RAautomiTe Sync engine - versioned, portable and agentless.
Genesys Object Coverage
Queues, flows, users, telephony, data tables & more - the objects that make an org what it is.
DR Failover Ready
Standby = production, so failover is a controlled, one-click event - not a fire drill.
Multi-Cloud & Multi-Vendor
One engine across regions, AWS / Azure / GCP estates, and Genesys, Amazon Connect & NICE.
RAautomiTe sits on top of the CCaaS platforms & RACube delivers
RAautomiTe is a RACube product that runs on the very platforms we already design and operate - Genesys Cloud and Amazon Connect. It connects to the live production org while using unique Proprietary core replication engine built by RACube, control versions & configuration, and pushes an identical copy to your standby/DR org and other environments. So the same partner who builds and runs your contact center also keeps its disaster-recovery copy continuously identical - automatically.
Configuration Sync Engine - every change captured and propagated
At its core, RAautomiTe fetches configuration straight from your live CCaaS org using Unique Proprietary core replication RAautomiTe engine, then extracts, normalizes, versions and stores it - including as portable flat files in proprietary data-structure. Replication runs in real time or on a schedule, so every change in production is captured and pushed to your standby and non-production environments without manual exports.
It is agentless and SaaSified: there is nothing to install on the contact center itself. Because every configuration state is versioned, you can diff, audit and roll back to any point in time - turning configuration into something you can actually govern.
What it delivers
Unique Proprietary core replication unique RAautomiTe Sync engine - proprietary connectors pull config straight from the live org.
Real-time or scheduled sync - capture every change as it happens, or on a defined cadence.
Versioning & audit - every config state stored, so you can diff, audit and roll back.
Flat-file portability - exports keep configuration portable across clouds and estates.
Agentless & SaaSified - nothing to install on the contact center; connects over unique RAautomiTe Sync engine .
Genesys Object Coverage - the configuration that actually matters
A contact center is only as recoverable as the configuration behind it. RAautomiTe replicates the objects that make an org what it is - routing and ACD, Architect flows, users and access, telephony, data and schedules, and integrations - so a standby org behaves exactly like production, not just approximately.
What gets replicated - Genesys configuration object coverage
| Category | Objects replicated |
|---|---|
| Routing & ACD | Queues · skills & languages · wrap-up codes · utilization / routing |
| Architect flows | Inbound / outbound · in-queue & IVR · bot & digital flows · prompts & modules |
| Users & access | Users · roles & permissions · divisions · groups |
| Telephony | DIDs / numbers · trunks & sites · edges / extensions · phone base settings |
| Data & schedules | Data tables · schedules & groups · emergency groups · time-off / WFM |
| Scope & Operations | Operations · integrations & actions · widgets / messaging · scripts |
DR Failover Ready - recovery as a one-click event, not a fire drill
Because the standby org is a continuously updated mirror of production, failover stops being a high-stakes rebuild and becomes a controlled switch. There is no config drift to reconcile and nothing to reconstruct under pressure, so recovery-time and recovery-point objectives stay low and predictable.
Parallel-run safety nets let you validate the standby live and roll back with confidence, and continuous drift detection surfaces any difference immediately - not in the middle of an incident. Disaster recovery becomes a rehearsed, one-click event.
What it delivers
Always-identical standby - the DR org is a continuously updated mirror of production.
Low RTO & RPO - no rebuild and no config drift, so recovery is fast and predictable.
One-click, rehearsed failover - switch to standby as a controlled, tested event.
Parallel-run safety nets - validate the target live and roll back with confidence.
Continuous drift detection - differences surface immediately, not during an incident.
Multi-Cloud & Multi-Vendor - one engine for the whole estate
RAautomiTe is not tied to a single region, cloud or vendor. It replicates configuration across regions to keep primary and standby in step, across AWS, Azure and GCP estates, and out to non-production environments so dev, test and QA stay consistent with production. Flat-file replication keeps everything portable across a multi-cloud, multi-region estate.
Today it supports Genesys Cloud, Amazon Connect and NICE inContact - so a single engine can protect a mixed CCaaS estate rather than leaving each platform to its own manual process.
What it delivers
Multi-region replication - keep primary and standby in step across regions.
Multi-cloud support - replicate across AWS, Azure and GCP estates.
Non-prod propagation - push consistent config to dev, test and QA environments.
Multi-vendor coverage - Genesys Cloud and Amazon Connect supported.
Flat-file replication - portable exports across multi-cloud, multi-region estates.
Failover shouldn’t be a fire drill.
See RAautomiTe keep a standby org continuously identical to production - request a demo of the live product.
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