Carrier Network & Telecom
SBCs, SIP trunking, compliant recording, BYOC and the numbers your customers call.
RACube engineers the carrier-grade voice layer behind modern contact centers - Session Border Controllers, SIP trunking, compliant recording, BYOC and the numbers your customers call. Whether you're moving to the cloud, replacing legacy trunks, or standing up compliant recording, we build the carrier layer that makes it work.
Five services, one voice connectivity foundation
Session Border Controllers, SIP trunking, SIPRec media forking, BYOC and carrier number services - together they form the voice connectivity foundation beneath your contact center and UC platforms, delivered end-to-end: architecture, deployment, migration and managed support.
How this fits with your contact center & CCaaS offering
Voice still has to reach the cloud reliably and securely - and that is exactly the layer RACube owns. Sitting between the carriers and your CCaaS / UCaaS platforms, our SBCs, SIP trunks and number services make sure every call connects, stays secure, and can be recorded and analysed. Customers get one partner for both the contact center platform and the telecom that feeds it.
One partner, end to end: from the carrier trunk to the agent's headset, RACube architects, deploys, migrates and supports the whole voice path - so there is no finger-pointing between a telecom vendor and a platform vendor.
Session Border Controllers - secure, reliable control of the voice edge
A Session Border Controller (SBC) is the gatekeeper between your carriers and your communications platforms. RACube designs, deploys and manages SBCs on Oracle SBC and Ribbon Communications (formerly Sonus) - the platforms trusted by carriers and large enterprises. We make sure voice traffic is secure, interoperable and resilient, whether you are connecting SIP trunks, migrating to the cloud, or interworking multiple vendors.
Our engineers handle the full lifecycle: architecture, configuration, security hardening, high-availability design, and ongoing operations - so your voice edge never becomes a single point of failure.
What we deliver
SBC platforms - design and deployment on Oracle SBC and Ribbon (Sonus) for enterprise and carrier-grade workloads.
Security - SIP-aware firewalling, topology hiding, encryption (SRTP/TLS) and fraud / toll-fraud protection.
Interoperability - SIP normalization, header manipulation and transcoding so mismatched carriers and platforms talk cleanly.
High availability - active/standby and active/active designs with failover routing for continuous availability.
Deployment models - on-prem, cloud and hybrid SBC deployments, plus migrations from legacy gateways.
SIP Trunking - flexible carrier voice over IP
SIP trunking replaces rigid, expensive legacy PRI and TDM circuits with scalable voice over your IP network. RACube designs and provisions SIP trunks, terminates them securely on your SBC, and connects them to your PBX, UCaaS and contact center - so you pay for the capacity you use and can add or move channels in minutes, not weeks.
Because we also run the SBC and the contact center, we deliver SIP trunking as part of one coherent voice architecture, with built-in disaster-recovery rerouting and a single point of accountability.
What we deliver
Trunk design - design, carrier selection and provisioning sized to your real call volumes.
Legacy migration - retire PRI/TDM and move to elastic IP voice without disrupting service.
SBC termination - secure termination on Oracle / Ribbon SBCs with encryption and session control.
Resilience - automatic rerouting across sites or carriers if a path fails.
Platform integration - connect trunks to Genesys, Amazon Connect, NICE, Zoom, Teams and traditional PBXs.
SIPRec & Media Forking - compliant capture for recording and AI
SIPRec is the standard way to fork call media from the SBC to recording and analytics systems - without touching the live call. RACube configures SIPRec and media forking on Oracle and Ribbon SBCs so you can record for compliance and feed real-time audio to AI and analytics tools such as Pindrop, Cogito and Uniphore. It is the same approach we already deliver for our customers' voice-AI and compliance programs.
We design the capture architecture for reliability and data governance - so every required interaction is recorded, securely stored, and available to the platforms that need it.
What we deliver
SIPRec setup - standards-based SIPRec sessions configured on Oracle / Ribbon SBCs.
Real-time forking - duplicate call media to recorders and AI engines with no impact on call quality.
AI & analytics integration - feed Pindrop, Cogito, Uniphore and similar voice-AI tools via SIPRec.
Compliance recording - capture the interactions you are required to retain, with secure storage and access.
Multi-platform - works across multi-vendor SBC and contact center estates.
BYOC - bring your own carrier to any cloud platform
Bring Your Own Carrier lets you keep your existing carrier rates, contracts and phone numbers while moving to a cloud contact center or UC platform. RACube builds the SBC and trunk configuration that connects your chosen carrier to Genesys Cloud, Amazon Connect, Zoom or Microsoft Teams - so you get cloud flexibility without being locked into the platform's bundled telephony.
This is often the most cost-effective path to the cloud: you control the carrier relationship, and RACube engineers the connection and keeps it running.
What we deliver
Carrier freedom - connect any approved carrier to your cloud platform of choice.
Cloud integration - SBC, trunk and dial-plan configuration for Genesys Cloud, Amazon Connect, Zoom and Teams.
Number retention - keep your existing toll-free and DID numbers as you migrate.
Cost control - often lower per-minute and rate-plan costs than bundled platform telephony.
Managed - design, deploy and support the BYOC connection end to end.
Carrier Services - the numbers your customers call
RACube provides and manages the phone numbers that connect your business to the world: Toll-Free Numbers (TFN) and Direct Inward Dialing (DID) numbers, with provisioning, porting and intelligent routing. We source local, national and toll-free numbers, port your existing numbers cleanly, and route them through the SBC into your contact center, IVR and applications.
Delivered alongside our SBC and SIP trunking services, carrier numbering becomes one managed service rather than a juggling act across multiple providers.
What we deliver
Number inventory - toll-free and DID numbers for local, national and toll-free reach.
Provisioning & porting - clean porting of your existing numbers with minimal disruption.
Intelligent routing - route numbers through the SBC to the right platform, site or team.
Platform delivery - deliver numbers into Genesys, Amazon Connect, NICE, Zoom, IVR and apps.
Single point of contact - one provider for numbers, trunks and SBC, with consolidated support.
Interested in Carrier Network & Telecom?
Talk to a RACube architect about scoping an engagement around your goals.
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