AI & Agentic Automation
From always-on chatbots to autonomous AI agents on your contact center.
From always-on chatbots to autonomous AI agents, RACube designs, builds and deploys intelligent automation on your contact center - resolving customer conversations and getting real work done.
Four connected practices, one AI platform
AI chatbots that resolve around the clock, custom Google Vertex AI models, Amazon Lex voice and text bots, and agentic AI that carries work end-to-end - four practices that connect under one RACube AI platform to turn customer conversations into outcomes.
How this fits with your contact center & CCaaS offering
RACube isn't a newcomer bolting AI onto an unfamiliar problem. We already architect, deploy and run contact centers on Genesys Cloud, Amazon Connect, NICE CXone and Zoom - and integrate them with Salesforce and your back-end systems. These AI services are the intelligence layer that sits on top of that same stack, so customers get one partner for both the platform and the AI that runs on it.
AI Chatbot - always-on conversations that actually resolve
Your customers expect instant answers at any hour. RACube builds intelligent chatbots that understand natural language, answer questions, qualify leads and complete routine tasks - across your website, WhatsApp, SMS, Facebook and in-app messaging. When a conversation needs a human, the bot hands off seamlessly to a live agent with full context, so nothing is repeated and nothing is lost.
Built on proven NLP engines and connected to your knowledge base and business systems, our chatbots deflect repetitive queries, cut wait times and free your team to focus on high-value work - while every interaction is logged and measurable.
What we deliver
Custom conversation design - designed for your brand voice, customer journeys and escalation rules.
Natural language understanding - intent recognition, entity extraction and multi-turn dialogue using Google Dialogflow CX, Amazon Lex, Rasa and leading LLMs.
Omnichannel deployment - one bot across web, WhatsApp, SMS, Facebook Messenger and mobile apps.
Live-agent handoff - connected to your CRM, knowledge base and ticketing (Genesys, Amazon Connect, Salesforce).
Analytics & continuous tuning - dashboards on deflection rate, resolution and customer satisfaction.
Google Vertex AI - custom models and generative AI, production-ready
When off-the-shelf tools aren't enough, RACube uses Google Cloud Vertex AI to build, tune and serve machine-learning and generative-AI models tailored to your data. From demand forecasting and call-driver prediction to Gemini-powered assistants and document understanding, we take models from experiment to a secure, scalable production endpoint.
As an experienced cloud and contact-center engineering team, we handle the full lifecycle - data pipelines, training, evaluation, deployment and monitoring - so you get intelligence you can trust and govern.
What we deliver
Data pipelines & feature store - ingest and prepare data from your CRM, call logs, documents and operational systems.
Model building - AutoML for speed, custom training for control, and Gemini foundation models for generative use cases.
Generative AI & RAG - ground generative models in your own content for accurate, source-backed answers.
Deployment & MLOps - real-time Vertex AI endpoints with versioning, evaluation and drift monitoring.
Integration - models plug straight into your chatbots, agents, search and analytics.
Amazon Lex - voice and text bots built for the contact center
Amazon Lex brings the same deep learning that powers Alexa to your customer service. RACube designs Lex voice and chat bots that understand what callers want, collect the details they need, and complete the request - checking an order, booking an appointment, authenticating a caller - by calling your backend through AWS Lambda. It drops naturally into Amazon Connect and existing IVR, so you can automate the routine and route the rest to the right agent.
We bring hands-on AWS and Amazon Connect experience to design intents, slots and fulfilment that feel natural and measurably reduce handle time.
What we deliver
Conversational design - automatic speech recognition and natural language understanding for voice and text.
Intent & slot modelling - intents and slots mapped to your real customer requests and business rules.
Backend fulfilment - AWS Lambda functions that connect Lex to your CRM, databases and APIs.
Contact-center deployment - native integration with Amazon Connect, IVR and web/mobile channels.
Ongoing optimisation - tuned on real transcripts to keep accuracy and containment climbing.
Agentic AI - autonomous agents that reason, decide and act
Agentic AI is the next step beyond chatbots. Instead of just answering, an AI agent plans and carries out multi-step work on its own - it understands a goal, decides what to do, calls the right systems and tools, checks the result, and only asks a human when it should. RACube builds these agents to handle end-to-end processes such as resolving a support case, processing a refund, or orchestrating a workflow across several systems.
We design agents with the right guardrails: scoped permissions, human-in-the-loop approvals for sensitive actions, memory for context, and full traceability - so autonomy comes with accountability.
What we deliver
Agent orchestration - an LLM-driven planner that breaks goals into steps and adapts as it goes.
Tool & system integration - secure connectors so the agent can act in your CRM, ticketing, databases and APIs.
Context & memory - short- and long-term memory so agents stay coherent across a task.
Guardrails & human-in-the-loop - approval gates, permission scoping and audit logs on every action.
Multi-agent workflows - multiple agents collaborating on complex, cross-functional processes.
Interested in AI & Agentic Automation?
Talk to a RACube architect about scoping an engagement around your goals.
Schedule a consultation