Professional Services
Architecture, CCaaS & UCaaS deployment, integration and managed services - one delivery team.
From architecture and consulting to deployment, integration and managed run, RACube's professional services team designs, builds and supports the platforms your customer experience depends on - CCaaS, UCaaS and everything that connects them.
Five services, one delivery team
Architecture and consulting, CCaaS deployment and migration, UCaaS deployment, integration and custom development, and managed services and support - five practices delivered by one accountable engineering team, from first design workshop to day-two operations.
Architecture & Consulting - the right design before the build
Great contact centers start with great architecture. RACube's consultants assess your current environment, define a target architecture, and build a practical roadmap to get there - whether you're consolidating vendors, moving to the cloud, or modernizing customer experience. We bring patterns proven across many enterprise deployments, so you avoid costly rework and design for scale, security and integration from day one.
What we deliver
Discovery & assessment - current-state review of platforms, integrations, call flows and operations.
Solution architecture - CCaaS / UCaaS target-state design covering voice, digital channels, routing and reporting.
Roadmap - phased migration and modernization plan with risks, dependencies and milestones.
Advisory - vendor and platform selection aligned to your requirements and budget.
CCaaS Deployment & Migration - modern contact centers, delivered
RACube designs, builds and migrates contact centers on the leading CCaaS platforms - Genesys Cloud, NICE CXone and Amazon Connect. We move on-prem and legacy environments to the cloud with minimal disruption, enabling voice, chat, email, messaging and co-browse on the new platform, and keep your operation running throughout the cutover.
As a Genesys partner with deep AWS and multi-vendor experience, we deliver migrations that are planned, tested and de-risked - not lifted and hoped.
What we deliver
Platform delivery - Genesys Cloud, NICE CXone and Amazon Connect design, build and rollout.
Legacy migration - on-prem to cloud with parallel-run validation and controlled cutover.
Omnichannel enablement - voice, chat, email, messaging and co-browse live on the new platform.
Continuity - your operation keeps running throughout the migration and cutover.
UCaaS Deployment - unify communication and collaboration
RACube deploys and integrates unified communications across the major UCaaS platforms - Zoom, Microsoft Teams, Cisco, Avaya and RingCentral. We bring voice, video, messaging and meetings onto a single, streamlined platform, handle number and device migration, and connect UC to your contact center so the whole organisation communicates on one fabric.
With multi-vendor expertise, we can consolidate a mixed estate, port users between platforms, and tailor the rollout to how your teams actually work.
What we deliver
Platform deployment - Zoom, MS Teams, Cisco, Avaya and RingCentral design and rollout.
Unified communications - voice, video, messaging, meetings and phone systems on one platform.
Migration & porting - user, number and device migration between vendors with minimal disruption.
Integration - connect UCaaS with the contact center, CRM and business apps.
Enablement - adoption support and admin enablement for your IT team.
Integration & Custom Development - connect everything, build what's missing
A contact center is only as good as its integrations. RACube connects your platform to CRM and business systems, builds custom apps where off-the-shelf falls short, and automates delivery with modern DevOps. We develop for the Genesys AppFoundry and across cross-platform contact centers, and manage deployments as code so changes are repeatable, tested and auditable.
What we deliver
CRM & systems integration - connect Salesforce and other CRMs, plus multiple data points and systems.
Custom development - custom apps for Genesys AppFoundry and other contact center platforms.
DevOps & automation - CX-as-Code with Terraform and CI/CD pipelines (Azure DevOps, AWS, GitHub).
Integration engineering - APIs and middleware to connect contact center, UC and back-end systems.
Infrastructure as code - repeatable, version-controlled, tested platform changes.
Managed Services & Support - we run it, so you don't have to
Go-live is the start, not the finish. RACube provides ongoing operations, administration and support for your CCaaS and UCaaS platforms - handling changes, releases, monitoring and incidents so your teams stay focused on customers. With onshore and offshore consultants, we offer the right mix of coverage, response and cost for your program.
From day-two administration to continuous improvement, we keep your platforms healthy, current and aligned to the business as it changes.
What we deliver
Day-two operations - change, release and configuration management for your platforms.
Support - administration, monitoring and incident response with agreed SLAs.
Engagement models - project delivery, managed service, staff augmentation or advisory.
Flexible coverage - onshore and offshore consultants scaled to your program.
Continuous improvement - ongoing optimisation of routing, reporting and customer experience.
Interested in Professional Services?
Talk to a RACube architect about scoping an engagement around your goals.
Schedule a consultation