Join RACube and build the future of enterprise CX

Developer - Genesys Cloud, Call Flow, Logic & Programming, Genesys API, Cloud Integration, Custom scripts, AWS, AWS event bridge, third party application integration.

Configuration - Deep working experience with Division, Queues, Call Routing, DID Number & Number Management, Edge, BYOC, Carrier connectivity, DataTable, Schedule & Schedule Group, Quality Administration, Custom Data Actions/API, OAuth Management, Roles & Permission Management.

Application Support - Their campaign software will be integrated to Genesys Cloud. Troubleshoot application issues, review logs from server, fix and refer to dev teams when required.

Data Model - Integrate database/data models to cloud, data modeling, data profiling, data cleansing and data analysis.

Bachelor's degree in Computer Science, Information Technology, IS/Engineering or closely related field with 5+ years of experience in the job offered or as an IT Consultant, Analyst, Programmer, Developer or Engineer.

5+ years working with Genesys Cloud is required.

Travel and/or relocation may be required to unanticipated client sites within USA.

Employer provides Information Technology services to various clients in USA and project implementation may require such travel.

8 years required - Telephony/VoIP experience with a focus on Contact Center applications.

8 years required - Experience with cloud based contact center applications CCaaS.

8 years required - Experience with Genesys CX Cloud installation, implementation and configuration.

8 years required - Advanced hands-on experience in migration strategy planning and execution from a legacy on-premise/hosted contact center platform to a CCaaS Genesys platform.

8 years required - Architect call flows, IVRs, skills, permissions, roles, data points and users.

8 years required - Strong understanding of communication infrastructure, device compatibility and integration with CCaaS platforms.

8 years required - Hands-on experience and knowledge with cloud providers such as Genesys, Google Cloud and AWS.

8 years required - Strong proficiency with configuring and optimizing cloud platforms for telecom applications, ensuring performance, reliability and security.

Looking for a seasoned Contact Center & Telephony Business Analyst.

Experience in Avaya, Cisco, IVR, CCaaS, Genesys Cloud, Nice CXOne and Amazon Connect.

Deep experience of data and use case collection from internal business stakeholders.

Able to play a bridge role between developers, architects and end users.